T&Cs

It is your (the Client) responsibility to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to pay a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.

More information on the booking process can be found under the Brides tab here. 

If your booking is for a special occasion, makeup lesson etc. then the process will be slightly different. 

You will still fill out the same form on the contact page, providing as much information as you can. Once I have been in touch to confirm availability and you are happy with the details you will be asked for a 50% non-refundable deposit which needs to be paid within 5 days of the invoice date. Your final balance is then due no later than 14 days before your appointment date.

If your enquiry is for an appointment within the next four weeks then you will be required to make full payment within 5 days of the invoice date.  

Weddings, between the months of May and October have a minimum booking policy of 3 adult clients (bride + 2) for hair and / or makeup services. A surcharge may apply if the booking is for less than 3 adult clients. The surcharge will be charged at the rate of an adult bridesmaid until the minimum of 3 adults is reached.

Weddings:
A non-refundable deposit of £100 is required within 5 days of the invoice by bank transfer or PayPal. Your non-refundable deposit covers the cost of securing your wedding date along with any administration and correspondence pertaining to your booking. Bookings are not secured until your deposit has been received.

Trials are to be paid by cash or card on the day of your trial or in advance by bank transfer or PayPal if preferred. 

Your remaining balance will be the total minus your £100 deposit and the total amount of your trial(s). Your remaining balance must be paid no later than 28 days prior to the wedding bank transfer or PayPal.

All other bookings:
A 50% non-refundable deposit is required to secure your booking. This needs to be paid within 5 days of the invoice date by bank transfer or PayPal. Your final balance is then due no later than 28 days before your appointment date and can also be paid by bank transfer or PayPal.

If your enquiry is for an appointment within the next four weeks then you will be required to make full payment within 5 days of the invoice date. 

Travel:
Mileage is charged at a rate of 45p per mile from my address (OX13 5FX). Any additional parking and / or congestion charges are also payable. 

Hotel accommodation will be required where it is not practical to travel on the day of your event due to one or more of the following conditions; a start time earlier than 6:30am, a travelling distance in excess of 1.5 hours from OX13 5FX or, severe weather conditions have been forecast.

This is to ensure adequate time can be allocated for all services without compromising on quality or the safety of your artist. 

Destination weddings: 
Travel and accommodation costs are payable. 

Payment can be made by BACS / Bank Transfer or PayPal for deposits, remaining balances and trials.

Cash or card are accepted for trials only. 

I of course hope that you do not need to use this information however I do understand that sometimes things happen and you may need to cancel your booking. 

  • Deposits are non-refundable 
  • Fees obtained for Trials undertaken are non-refundable

Should you wish to cancel your booking after the deposit has been paid charges will be added to your account that will reflect reasonable costs and losses incurred by the Provider.

Bookings cancelled within 28 days of your event date will incur charges equal to 100% of the outstanding balance.

Bookings cancelled after a trial has taken place, but are outside of the 28 day limit, both the non-refundable deposit and any trial fees will be retained by the Provider.

Cancellations must be made in writing to contact@tanyawestley.co.uk

Cancellation by the Provider due to circumstances including, but not limited to, circumstances preventing the Provider from fulfilling their obligations, only where no other suitable alternative can be found, a full refund will be given to the Client. No further compensation will be offered.

If you need to make any changes to your booking please notify me in writing as soon as possible to ensure your requirements can still be met. 

If you would like to change the date of your trial, an alternative date will be found. 

If you need to change the date of your wedding, I will do my best to accommodate the change. If however, I am unavailable on your new date then I will endeavour to find an associate who is available on your new date. Your non-refundable deposit and any Trial payments will be retained by the Provider. 

If you need to make a change to the number of clients or the services booked, a new price will be given to reflect the changes. Please note that if your booking drops below the minimum of 3 adults, that the minimum booking and cancellation policies still stand.

If you need to make a change to the “getting ready location”, either completely or during the morning of the wedding then there may be an additional travel charge to cover this change. 

Confidential information (the ‘Confidential Information’) refers to any data or information relating to the Client, whether business or personal, which would reasonably be considered to be private or proprietary to the Client and that is not generally known and where the
release of that Confidential Information could reasonably be expected to cause harm to the Client.

The Artist agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the Artist has obtained, except as authorised by the Client. This obligation will survive indefinitely upon termination of this Agreement.

The Artist agrees to comply with GDPR legislations.

More information on my privacy policy can be found here.

The Client is responsible for informing the Provider of any issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. The Provider cannot be held liable for any reactions or losses that are incurred due to the client’s failure to inform the Provider of any known condition.

If the Client is ill or contagious on the day of their trial, the Client is obligated to inform the Provider and reschedule with as much notice as possible.

If the Provider is ill or contagious on the day of the Client’s trial, the Client will be informed and the trial rescheduled to prevent further illness.

If the Client is ill on the day of the event, the Client is obligated to notify the Provider so all necessary and practicable precautions can be taken.

If the Client or anyone included on the booking has a serious and/or contagious illness or condition on the day of the event, the Provider reserves the right to refuse service due to contamination and infection risk. This includes but is not limited to conjunctivitis, cold sores / Herpes Simplex, cold, flu, Covid-19, measles, mumps, chicken pox, shingles, open cuts/sores, ringworm/fungal infections (above the chest).

In the event that the Provider is extremely sick, hospitalised or unable to work on your wedding/event due to extreme and/or unforeseen tragic circumstances, the Provider will endeavour to organise another artist / stylist with an equivalent skill level and style. 

In the instance that the Client is under the age of 18 years old, Parental Consent will be required in the form of a completed Parental Consent form.

You agree that I may use any photography for publicity and marketing purposes this includes but is not limited to the my website and social media pages.

I reserve the right to amend or modify these Terms as necessary.

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